Project Management
IT Support and Troubleshooting
This course provides a practical, hands-on foundation for diagnosing, resolving, and preventing common technology issues in professional IT environments.
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Included with Skilldacity Membership
About This Course
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This course provides a practical, hands-on foundation for diagnosing, resolving, and preventing common technology issues in professional IT environments. This training equips learners with the skills needed to support users, maintain systems, and troubleshoot hardware, software, network, and operating system problems efficiently. Through real-world scenarios and guided problem-solving exercises, you’ll learn structured troubleshooting methodologies, effective communication techniques, and best practices for delivering reliable technical support in help desk and desktop support roles.
What You’ll Learn
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Core IT support principles and troubleshooting methodologies
Diagnosing and resolving hardware, software, and peripheral issues
Supporting operating systems, applications, and user environments
Network troubleshooting fundamentals, including connectivity and performance issues
Identifying and resolving common security and malware-related problems
Using diagnostic tools, logs, and system utilities
Documenting issues, solutions, and escalation procedures
Providing professional, customer-focused technical support
Skills You’ll Gain
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Productivity
Project Management
IT
Career Path
Project Management
Provider
Skilldacity
Level
Foundational
Certification
No certification associated
Access
Included with eligible Skilldacity subscription
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