This course provides a thorough, hands-on introduction to managing and maintaining the ServiceNow platform. This training is designed for administrators who want to build strong foundational skills in platform configuration, user management, data administration, automation, and system maintenance. Through practical exercises and guided console work, you’ll learn how to configure core modules, manage permissions, administer data structures, support ITSM processes, and ensure a secure, high-performing ServiceNow environment.

The course emphasizes real-world administrative tasks and best practices used across enterprise deployments.